Refund & Cancellation Policy

Last updated 2 November 2026

Try it free first, cancel any time, and if it isn't for you in your first 14 days, we'll give your money back.

1. Try before you pay

Every game is free for 4 days with no card needed. Please run a real night with it before you subscribe.

2. Cancelling

Cancel at any time using the link in your licence email, which opens Stripe's customer page where you can also change your card.
When you cancel, you won't be charged again. Your licence keeps working until the end of the period you've already paid for.
If you cancel as a founding DJ, the £19 founding rate can't be restarted afterwards.

3. Refunds

14-day money-back guarantee. If you're not happy within 14 days of your first payment, email us and we'll refund it in full. No questions asked.

When we refund you, your licence is switched off straight away. The app stops working the next time it checks its licence, which is the next time it is online. You can't keep using the app after a refund.

After the first 14 days: we don't refund part-used months or years, because you keep your licence until the end of the paid period. If you're on a yearly plan and have a serious problem we can't fix, contact us and we'll look at it fairly.
Mistakes: if we charge you twice or the wrong amount, we'll refund the error in full.
Not working as described: if the app doesn't do what we say it does and we can't put it right, you're entitled to a refund.

4. How to ask for a refund

Email fatladgamesuk@gmail.com with the name and email address you signed up with. Refunds go back to the original card through Stripe and normally reach you within 5 to 10 working days.

5. Your legal rights

Nothing in this policy affects your statutory rights, including any rights you have as a consumer under UK law. See our Terms of Service for the full terms.